Purchase Order Policies

Any online purchase that uses a PO for payment must have the Shipping and Billing address of a school.  A contact name, phone number and email address is required for all orders.  When a purchase order is required, it must be on either a printed purchase order form or school/district letterhead.

A copy of the Purchase Order is REQUIRED for:

1. First Time Purchases
2. Purchases over $500
3. Site Licenses
4. Network Versions
5. Hardware
6. Previews
7. Academic Versions (only if being ordered by a school)

A copy of the PO can be sent by Fax to 888-608-0344.  Please mention the Internet Order Number on your fax.  The PO can also be emailed toservice@sunburst.com.

A copy of the Purchase Order is NOT REQUIRED for existing customers with the purchase of less than $500 (unless the item being purchased falls within the PO REQUIRED guidelines.)

Terms are net 30 days.

Return Policy

Returns must be processed with an RMA within 30 days of invoice date. Sunburst charges a 10% restocking fee on all returns. Sunburst reserves the right to refuse returns that have been opened or tampered with. A copy of the packing slip or the customer invoice must accompany all returns.